Due to recent research in our client base we found that half of our customers who walk through the Marlows' retail flagship in the Jewellery Quarter in Birmingham make their way up from the South East, so there was no surprise when plans to open a "London office" was tabled at the Board.
This, combined with the ethos and values of bringing clients closer to the central dealing area of diamonds and jewellery, we have teamed up with the most progressive diamond dealer in the heart of the London Jewellery Quarter, the world famous Hatton Garden, which, for over a century has been synonymous with the major rough and polished diamond trading hub of the world. The special charter granted by Her Majesty Queen Victoria's Government to Sir Cecil Rhodes to allow mining for diamonds across Africa in the late nineteenth century led to the eventual formation of DeBeers based here. Famous diamonds and famous dealers have passed through Hatton Garden over the century, and now the most savvy of clients can take comfort that Marlows' have also arrived to provide the best value diamonds your hard earned money can buy, with a direct connection of Mines to Markets.
The diamond industry is undergoing metamorphosis and with the advent of American companies like Blue Nile, we realise that the most natural progression in the chain of demand and supply is upwards, nearer the source. Now clients can visit us at our offices in Hatton Garden to discuss their requirements in private. At the same time, we try to provide a face to the internet by allowing customers to be able to feel and see the diamond that they are paying for, prior to actually paying for them like with most online trading companies.
This transgression from a "dealing retailer" to a "retailing dealer" means that we now view diamonds as a commodity with a buy and sell price, hence one can buy with utmost confidence. At the same time, one can also sell their diamonds to us with utmost confidence as the best prices will be paid for their prized possession should the need ever arise to part with them.
Even though we believe diamonds as being a commodity, let's not forget the famous cliché that diamonds are, after all, a girls' best friend... purchases are usually an emotional one made from the heart and not always from the mind. At Marlow's we believe that once you put your heart to a particular diamond, rest assured, we will put our mind to it and make sure that you get your heart at the right price.
With so many shops and brands of jewellery to choose from, couples sometimes get totally confused with the variety on offer. If you feel this way, there is no other option but to visit Marlow's, as the well informed staff will guide you to the correct permutation depending on your initial preferences. There are times when the Board feels that our staff are sometimes working for the client and not the Company but we ignore this and feel satisfied that clients walk out of the shop with a wry smile on their faces in the knowledge that they have had an excellent buy (check out our reviews). Usually, all other shops you visit will try and guide you towards the limited stock they have to offer, whereas Marlow's being one of the UK's largest diamond dealers and stockists, can get almost any diamond from their world network of dealer partners. No diamond is beyond your reach now. Click here to make an appointment in London.