FREQUENTLY ASKED QUESTIONS
Whereabouts in the Jewellery Quarter are you situated?
We are situated in the heart of the Birmingham Jewellery Quarter, at 46/47 Warstone Lane - just by Chamberlains Central Column clock, right next door to Barclays Bank.
Are you open on weekends and Bank Holidays?
Yes, we are open 7 days a week (except Easter Sunday, Christmas Day and Boxing Day).
Do you offer a jewellery cleaning service?
Any purchase made from Marlow’s comes with a lifetime free cleaning and polishing service.
Can I have my wedding ring engraved through your store?
We can certainly arrange engraving for you, as we utilise a specialist engravers within the Birmingham Jewellery Quarter. Alternatively, you are free to visit them directly.
How long would it take to produce a customised engagement ring, on average?
We have 3 manufacturing workshops, so depending on the complexity of the design, we can manufacture a customised engagement ring in as little as 2 hours.
How is my jewellery packaged?
All our products come packaged in presentation boxes.
Do you have a catalogue I could browse?
Our product range is too vast to be covered in a catalogue, but we show a wide selection on our website. There is no equivalent for seeing a diamond in the flesh, though, so a trip to our showroom is a must.
I need some advice on the style of ring I should buy. Can I book a private consultation with you?
There is no need to pre-book a consultation, as our showrooms are open 7 days a week and all our staff are experts in assessing the suitability of a particular design for each individual - so simply come along at your leisure and we will assist you.
Which style of diamond produces the most sparkle?
Diamonds sparkle because of the way light works within the stone. Light funnels into the top of the diamond, disperses in a circle and then funnels back out of the top of the stone again. Therefore, round diamonds give the most sparkle of any diamond shape.
What is the highest carat you offer?
The carat is the physical weight of the diamond and not the actual measurements of the stone. We hold a huge range of different carat weights in our showrooms, in a multitude of shapes. We have one of the largest stocks of diamonds available to view in the UK, ranging from 0.20cts - 10.00 cts.
What paperwork will I receive with my purchase?
All our certified diamonds are provided with their authentication certificate and a valuation certificate for insurance purposes.
What laboratories should I consider when buying a certified diamond?
We strongly recommend you consider the GIA, IGI and HRD laboratories. Our diamonds are renowned for superb quality and all come with independent certificates from internationally recognised bodies, such as GIA.
How is my jewellery delivered?
We use the Royal Mail. All shipments will need to be signed for at delivery and all are trackable.
Do you do shipping overseas?
We do not ship overseas, but do have a collection office in Dubai.
Payment, Insurance and Warranties
Do you offer any insurance policies with your wedding rings?
We suggest you insure you purchase with your household contents insurer, as this is likely to be the most cost effective option. However, we can recommend specialist jewellery insurers on request.
I am really interested in a particular diamond ring style, but it is out of my budget – do you offer a payment plan?
We don't offer any interest free credit plans - however, if you are interested in a particular diamond, you can secure it with a deposit and pay off the remainder of the price over time.
I am buying a ring as a gift. Do you offer a warranty?
If you purchase any of our products as a gift that turns out to be unsuitable, you are free to exchange it for any other item within the store.